Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Managed File Transfer

Minimum 3 year(s) of experience is required. Educational Qualification: 15 years full time education.

Summary: As an Analyst/Sr. Analyst, you will be working as MOVEit Transfer & SendSafely Administrator for various platforms. This role ensures the reliable, automated, and compliant transfer of sensitive data across internal and external systems. The administrator will oversee user and role management, security controls, workflow automation, system performance, and integration with enterprise applications. The role also involves monitoring file transfer activity, troubleshooting issues, applying patches, and generating compliance reports to support organizational and regulatory requirements.

Roles & Responsibilities:

• Platform Administration for MOVEit Transfer & SendSafely (Install, Configure, patch management, upgrades, setup SFTPs, HTTPS, FTPs, configure SSL/TLS Certificate encryption)
• User & Access Management (Create and manage user accounts, groups, and organizational units, define access roles integration with SSO, MFA, LDAP)
• Security & Compliance (Ensure encryption for data in transit and at rest, monitor logs & Maintain compliance with regulations (HIPAA, GDPR, SOX, PCI-DSS))
• File Transfer Operations (Manage/Monitor/Troubleshoot secure file transfers between internal and external systems)
• Integration & Workflow Support (integration with vendor third party API's & System)
• System Monitoring and Reporting (Track system performance, availability, and capacity, Configure alerts for failed jobs, system health, or unauthorized access)
• Business Continuity & DR (Configure & perform high availability DR testing for MOVEit & SendSafely as per business requirements)
• Support & Maintenance (Provide Tier 2/3 support for end-users and business teams, Troubleshoot connectivity, permissions, and file transfer issues)

Professional & Technical Skills:

• Must To Have Skills: Proficiency in MOVEit Transfer & SendSafely Administration.
• Good To Have Skills: Experienced with cloud-based solutions & Services.
• Strong understanding of MOVEit Transfer & SendSafely secure file transfer administration & management.
• Experienced in file transmission, managing complex SFTP solution and troubleshoot file transmissions issues.
• Familiar with application deployment & management strategies.

Additional Information:

The candidate should have minimum 4-5 years of experience in MOVEit Transfer & SendSafely administration. A 15 years full time education is required.

About Accenture

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