Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: TIBCO Administration

Minimum 7.5 year(s) of experience is required. Educational Qualification: 15 years full time education.

As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the day. Your responsibilities will include creating and implementing Requests for Change, updating knowledge base articles, and collaborating with vendors to assist service management teams in issue analysis and resolution. Each day will involve a mix of troubleshooting, documentation, and teamwork to maintain seamless operations and enhance service delivery.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions for team members to enhance their skills and knowledge.
• Monitor system performance and proactively identify areas for improvement.

Professional & Technical Skills:

• Proficiency in TIBCO Administration.
• Strong understanding of system integration and data flow management.
• Experience with incident management and problem resolution processes.
• Familiarity with service management tools and methodologies.
• Ability to create and maintain comprehensive documentation for processes and procedures.

Additional Information:

• The candidate should have minimum 7.5 years of experience in TIBCO Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.