Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must Have Skills

• French Language

Good To Have Skills

• NA

Minimum 2 year(s) of experience is required. 15 years full time education required.

As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems across various business system components. Your typical day will involve collaborating with team members and vendors to ensure operational stability, creating and implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will play a crucial role in maintaining service quality and supporting the overall functionality of business systems.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of process improvements to enhance operational efficiency.
• Provide training and support to junior team members to foster a collaborative learning environment.

Professional & Technical Skills:

• Proficiency in French Language.
• Strong communication skills in both written and verbal formats.
• Ability to analyze and troubleshoot technical issues effectively.
• Experience with incident management and problem resolution processes.
• Familiarity with service management tools and methodologies.

Additional Information:

• The candidate should have minimum 2 years of experience in French Language.
• This position is based at our Bengaluru office.
• Ready to work in rotational shifts.
• A 15 years full time education is required.