Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: IBM Sterling B2B Integrator

Good to have skills: NA

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the day. Your responsibilities will include creating and implementing Requests for Change, updating knowledge base articles, and collaborating with vendors to assist service management teams in issue analysis and resolution. Each day will involve a mix of troubleshooting, documentation, and teamwork to maintain seamless operations and enhance service delivery.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions for junior team members to enhance their skills and knowledge.
• Monitor system performance and proactively identify areas for improvement.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in IBM Sterling B2B Integrator.
• Strong analytical skills to troubleshoot complex issues effectively.
• Experience with incident management and problem resolution processes.
• Familiarity with change management practices and documentation.
• Ability to work collaboratively in a team-oriented environment.

Additional Information:

• The candidate should have minimum 7.5 years of experience in IBM Sterling B2B Integrator.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.