Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Vmware Virtualization Administration

Good to have skills: NA Minimum 7.5 year(s) of experience is required Educational Qualification: 15 years full time education

Key Responsibilities:

• Leadership & Team Management
• Technical Expertise (SME)
• Infrastructure Design & Projects
• Governance & Compliance
• Collaboration

Required Skills & Experience:

• 8–10 years of experience in Windows Server & VMware Infrastructure administration and design.
• Proven experience leading or mentoring a technical team.
• Strong expertise in: Windows Server 2012/2016/2019/2022, AD, DNS, DHCP, GPO. VMware vSphere, ESXi, vCenter, vMotion, HA/DRS, SRM, vSAN. Patch/firmware lifecycle management and troubleshooting complex infra issues.
• Knowledge of scripting/automation (PowerShell, Ansible, Terraform preferred).
• Exposure to hybrid cloud (Azure/AWS) and migration projects.
• Familiarity with monitoring tools (vROps, Zabbix, Datadog, SCOM, etc.).
• Strong problem-solving, incident management, and RCA skills.

Nice-to-Have Skills:

• Experience with NSX, Horizon VDI, or Citrix.
• Knowledge of backup solutions (Veeam, Commvault, Rubrik).
• Understanding of FinOps/optimization strategies.
• ITIL Foundation certified (or higher).
• Microsoft / VMware certifications (MCSE, VCP-DCV, VCAP).

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.