Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Configuration Database & CI Management, ServiceNow Hardware Asset Management (HAM)

Minimum 3 years of experience is required. 15 years full time education is required.

As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.
• Engage in continuous improvement initiatives to enhance service delivery and operational efficiency.

Professional & Technical Skills:

• Proficiency in Configuration Database & CI Management, ServiceNow Hardware Asset Management (HAM).
• Strong understanding of IT service management principles and best practices.
• Experience with incident management and problem resolution processes.
• Familiarity with change management processes and tools.
• Ability to analyze system performance and identify areas for improvement.

This position is based at our Bengaluru office.