Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Microsoft Windows Server Administration

Good to have skills: Experience with Vmware Virtualization Administration. Minimum 3 years of experience is required. Educational Qualification: 15 years full time education.

As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your typical day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.
• Engage in continuous learning and skill enhancement to stay updated with the latest technologies and best practices.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
• Good To Have Skills: Experience with Vmware Virtualization Administration.
• Strong understanding of server configuration and management.
• Experience in troubleshooting and resolving server-related issues.
• Familiarity with backup and recovery solutions for server environments.

This position is based at our Noida office.