Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Configuration Database & CI Management, ServiceNow Software Asset Management (SAM). Minimum 5 year(s) of experience is required. 15 years full time education required.

As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions for junior team members to enhance their skills and knowledge.
• Monitor and report on the performance of business systems to identify areas for improvement.

Professional & Technical Skills:

• Proficiency in Configuration Database & CI Management, ServiceNow Software Asset Management (SAM).
• Strong understanding of IT service management processes and frameworks.
• Experience with incident management and problem resolution techniques.
• Familiarity with change management processes and tools.
• Ability to analyze system performance metrics and implement improvements.

This position is based at our Bengaluru office.