Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Minimum 3 year(s) of experience is required Educational Qualification: 15 years full time education

Summary

The Full Stack Hybrid Network Engineer is responsible for the operations and management of hybrid network infrastructures. This role specializes in maintaining core routing and switching, cloud networking, SDLAN/Wireless, SDA, and NAC platforms. The engineer leverages automation, scripting, and AI-aided observability tools including Agentic AI frameworks to ensure resilient, secure, and efficient network operations across multi-vendor and multi-cloud environments.

Roles & Responsibilities

• Operate, monitor, and maintain core routing and switching network infrastructure (Cisco, Juniper, Aruba, or similar).
• Manage and support SDLAN/Wireless solutions on Cisco, Juniper, Aruba, or similar platforms, ensuring optimal performance and reliability.
• Administer SDA solutions using Cisco Catalyst Center, supporting seamless network segmentation and policy enforcement.
• Operate and manage NAC platforms such as Cisco ISE and/or Aruba ClearPass, ensuring secure network access and compliance.
• Oversee cloud networking environments (Azure, AWS, GCP), including cloud-native network controls and integrations.
• Continuously monitor, troubleshoot, and optimize network infrastructure using AI-aided observability and management tools.
• Automate network operations and routine tasks using scripting languages (Python, Ansible, or similar) and orchestration platforms.
• Apply Agentic AI frameworks to enhance network observability, automation, and self-healing capabilities.
• Ensure compliance with networking best practices and organizational policies.
• Evaluate and implement new networking technologies and tools to improve operational efficiency.
• Provide technical support and guidance to team members, clients, and stakeholders.

Professional & Technical Skills

• Strong proficiency in core routing and switching (Cisco, Juniper, Aruba, or similar).
• Hands-on experience with SDLAN/Wireless platforms (Cisco, Juniper, Aruba, or similar).
• Experience with SDA platforms (Cisco Catalyst Center).
• Experience with NAC platforms (Cisco ISE, Aruba ClearPass).
• Experience in cloud networking (Azure, AWS, GCP).
• Experience in automation and scripting (Python, Ansible, or similar).
• Experience with AI-aided network observability and management tools.
• Understanding of Agentic AI frameworks for network operations.
• Ability to troubleshoot complex network incidents and infrastructure issues.
• Excellent communication and collaboration skills.

Certifications (Required/Preferred/Similar)

• Cisco Certified Network Associate Professional Expert
• Cisco Certified Specialist Enterprise Wireless
• Aruba Certified Mobility Associate (ACMA)
• Cisco Certified Specialist Enterprise SDA
• Cisco ISE Specialist
• Aruba Certified ClearPass Professional
• Certified Cloud Network Engineer (Azure, AWS, or GCP)
• PCEP Certified Entry-Level Python Programmer
• Red Hat Certified Specialist in Ansible Network Automation (EX457)

Additional Information:

• The candidate should have minimum 4-6 years of experience in large enterprise network implementation and 2-3 years of experience in SDLAN & NAC implementation.
• This position is based at our Bangaluru office.
• A 15-year full-time education is required.