Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Configuration Database & CI Management, ServiceNow Tools Administration, ServiceNow ITOM Discovery

Minimum 5 year(s) of experience is required. Educational Qualification: 15 years full time education.

Activities and Responsibilities: Configuration Management, CMDB & Asset Data Analysis, Bulk Data Loading, Queue Management for CI data management Tasks and Activities to manage lifecycle of CIs and Marriott's Asset/CI inventory, ITOM/Manual Discovery Experience and Qualifications: ServiceNow Foundation, ITIL v4, ITSM Processes Knowledge, ServiceNow Foundations Preferred: Certified Systems Administrator, ITOM Discovery or CMDB Certifications

As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve creating and implementing Requests for Change, updating knowledge base articles for effective troubleshooting, and collaborating with vendors to assist service management teams in issue analysis and resolution. You will play a crucial role in maintaining the integrity and performance of the systems you support, contributing to a seamless operational environment.

Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Facilitate training sessions for junior team members to enhance their skills and knowledge. Monitor system performance and proactively identify areas for improvement.

Professional & Technical Skills: Proficiency in Configuration Database & CI Management, ServiceNow Tools Administration, ServiceNow ITOM Discovery. Strong understanding of IT service management processes and best practices. Experience with incident management and problem resolution techniques. Familiarity with change management processes and tools. Ability to analyze system performance metrics and implement improvements.

The candidate should have minimum 5 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full time education is required.