Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Network Infrastructures

Minimum 5 years of experience is required. Educational Qualification: 15 years full time education.

As a Technology Support Engineer, you will engage in a dynamic work environment where you will resolve incidents and problems across various business system components, ensuring operational stability. Your day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational flow and improved service delivery.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions to enhance team knowledge and skills.
• Monitor and evaluate team performance to ensure alignment with operational goals.

Professional & Technical Skills:

• Proficiency in Network Infrastructures.
• Strong understanding of network protocols and architectures.
• Experience with network monitoring tools and troubleshooting techniques.
• Familiarity with incident management systems and service desk operations.
• Ability to analyze and resolve complex technical issues efficiently.

This position is based at our Bengaluru office. A 15 years full time education is required.