Technology - it Support Engineer(korean)

IT Support Specialist

Service Window: Standard service window: Monday to Friday, 09:00 – 18:00 (local time). Public holidays follow the local public holiday schedule of the supporting country. Depending on business needs, working hours may be extended to a 9-hour schedule. Key Responsibilities Provide first-level technical support to internal users via phone, email, or ticketing system. Troubleshoot hardware, software, network, and account-related issues. Log, track, and prioritize incidents and service requests in the help desk system. Escalate unresolved issues to higher-level IT teams when necessary. Support user account setup, password reset, and system access management. Install, configure, and maintain end-user devices (PCs, laptops, printers, mobile devices). Document common issues and solutions, and contribute to knowledge base updates. Assist with IT onboarding for new employees. Ensure compliance with company IT policies and security standards.

Qualifications Bachelor's degree in Computer Science, Information Technology, or related field (preferred). 1–3 years of experience in IT support or help desk role. Familiarity with Windows, macOS, Office 365, and common business applications. Basic understanding of networking (TCP/IP, VPN, Wi-Fi). Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently and manage multiple tasks under pressure. IT certifications (e.g., CompTIA A+, ITIL, Microsoft, Cisco) are a plus.

About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.