Sw/app/cloud Tech Support Analyst

Customer Support Operations Specialist

Join us in creating exceptional experiences for our customers! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Customer Support Operations will be invaluable as you engage with our customers and help them navigate their IT requests and issues. We are excited to see how you can make a difference in our organization! Provide technical support to resolve customer IT requests and issues. Ensure proper documentation, notification, escalation, tracking, and follow-up of requests. Log requests and issues and perform defined procedures to resolve them. Monitor systems and trends to prevent incidents, problems, and errors. Schedule, track, and facilitate acceptance of changes to the production environments.

Here's what you will need: Advanced proficiency in Customer Support Operations. A minimum of 1 year of experience in relevant related skills. Bachelor's Degree in relevant field of studies. Bonus points if you have: Intermediate proficiency in Technical Troubleshooting. Advanced proficiency in Communication Skills. Expert proficiency in Problem-Solving. Intermediate proficiency in Documentation Management. Master proficiency in Customer Relationship Management.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.