Sw/app/cloud Tech Support Associate

SW/App/Cloud Tech Support Associate

You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering, and delivery teams to identify and build innovative solutions.

Major sub deals include AHO (Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation Automate Business Processes using Robotic Process Automation Tools (Blue Prism and Automation Anywhere) Cognitive RPA like OCR, NLP, ML/AI, and API Integrations to provide automation in a process. It includes writing code using scripting language like C, VB.NET, Python etc. to help in Automations. Design architecture of automation solutions and RPA tools to design process flows, write code, and create technical documentation to provide end-to-end automation.

What are we looking for?

• Automation Anywhere
• Problem-solving skills
• Ability to establish strong client relationship
• Automation in Application Maintenance

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.