Supply Chain Operations Analyst

Logistics Service Representative III

The Logistics Service Representative III will support end to end provisioning within Supply Chain Management. The Logistics Service Representative III supports the company's processes through professional communications, both to and from customers. As a result of customer contact, the Logistics Service Representative III updates the company database with all appropriate information. The Logistics Service Representative III supports all quality assurance efforts and program criteria. Responsibilities:

1. Perform/handle outbound or inbound customer and/or client communications.
2. Advise customers on behalf of OnProcess Technology's clients. Interact with customers via various methods of communication.
3. Utilize clients third parties to provide the entitled service.
4. Resolve customer complaints and escalations.
5. Inform the client about the development of their requests.
6. Execute all necessary actions and closes requests with the consent of the client.
7. Update applicable Program Database(s) accurately.
8. Handle all return material authorization requests in support of customers that require replacement/repair of client's products.
9. Analyze validity of service request reported and advise customer of action according to process.
10. Provide service quotation for non-contracted services.
11. Manage all calls according to the service level, assuring key timeframes are met.
12. Deal with Tier 2 customer escalations.

Qualifications: • Fluency in English. • 18+ months previous customer service experience within a Contact Center. • Previous technical experience and experience in supply chain management. • Attention to detail and accuracy. • Strong written, verbal and interpersonal communication skills. • Familiarity with or an ability to understand and utilize a database and Microsoft Office programs. Education/Certification requirement: • High School Diploma or equivalent.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Job Requisition ID: 13628491