Song Service Account Lead Sr Manager - Financial Services | Insurance

Song Account Lead

Accenture Song accelerates growth for our clients across industries through sustained focus on improving customer acquisition, conversion, and retention for business-to-business and business-to-consumer customers. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media, and marketing strategy; and campaign, content, and channel operations. With strong client relationships and deep industry expertise, we help our clients drive revenue at speed through the potential of imagination, technology, and intelligence.

Our Client Engagement model enables our go-to-market teams to serve our clients and shape, sell and deliver deals with greater relevance to the team, our clients, and to Accenture. They are skilled in understanding client needs, building relationships and finding meaningful, impactful opportunities. Our Song Sales teams focus on increasing volume and conversion rate of big deals profitably and identify accounts/areas for scale.

If you are an expert at developing large enterprise business within matrixed organizations, we want to meet you. If you have a passion for helping clients drive revenue and growth and have sold marketing/sales/customer success operations, we want to meet you! If you love innovating and building industry-leading digital growth solutions, we want to meet you! There is never a typical day at Accenture Song, that's why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

The Song Account Lead (SAL) operates at priority designated accounts responsible for the Song growth agenda and delivery of the Song book of business. Partners with the Accenture Client Account Lead (CAL) to develop and lead the end-to-end Customer-related agenda that will drive sustained growth through greater customer relevance and competitiveness. The SAL will be responsible for managing a team of Sales and Delivery team members and will support the on-the-job career development of their people as well as leading cross-functional teams on specific projects.

Your role will require you to directly collaborate with the client to bring ideas and innovation for customer relationships, digital marketing, ecommerce, and omni-channel solutions. You will also be accountable for helping to drive innovative ideas with the client and working with the practice-specific teams to ensure client value and ability to execute are front and center. The SAL will sell, and close extension deals that are focused on emerging or niche capabilities in Accenture Song.

Here's a snapshot of your responsibilities as a Song Account Leader:

• Expands existing programs and/or generates innovative programs by leveraging client relationships, client feedback, program measurement, new products/services, or unmet needs.
• Leads the development of new or renewal contracts through collaboration with subject matter advisors, solution architects and pricing team members.
• Strategically align with client on program objectives.
• Manages internal and external processes, assesses resources, and ensures strategic, creative, and program delivery output is to the highest quality.
• Interfaces with clients, senior Accenture management, cross functional internal teams to ensure projects are on target with objectives, budget, and schedule. Intercedes between client and team for issues related to changes in project scope, budget, or strategic creative direction.
• Works with Client Account Leads where appropriate to ensure project aligns to greater account objectives and supports targets set for the year.
• Collaborates across Accenture Song and Accenture to generate value creation opportunities for our clients which utilize Accenture's unique set of integrated capabilities.
• Able to lead key business development initiatives for the account, but also across the broader account portfolio for Accenture Song.
• Consistent student of the industry, the marketplace, culture, and consumer trends to identify opportunities and help keep clients and colleagues at the forefront of industry developments.

Basic Qualifications:

• 7+ years experience in: Financial Services and/or Insurance consulting; Account management or account planning.
• Minimum 5 years working in a matrix team environment.

Bonus points if:

• Solid understanding of significant process change, technology implementations, process outsourcing, and technology outsourcing in creative, marketing, recruiting & admissions, student success, advancement, citizen service delivery, production processes, or customer success, across channels.
• Experience building client relationships and originating new opportunities.
• Experience accomplishing transformation in a multi-stakeholder environment.
• Strong ability to understand insights and turn them into strategic plans and roadmaps.
• Ability to independently manage multiple projects simultaneously.
• Ability to inspire and lead teams by setting forth a vision for the account.
• Ability to mentor and development talent.
• Ability to negotiate SOWs on behalf of Accenture Song and manage scope with Client.
• Core sales consulting skills including: Executive & Digital Leadership Workshop facilitation; Client interviews/focus groups; Run end-to-end sales cycles (origination -> solution -> close); Have a detailed understanding of the MarTech stack or CRM and how to use it, in particular the platform and industry verticalized technologies that support higher education or government.
• Experience working with & jointly going to market with strategic vendors (software/channel/technology).
• Bachelor's degree, MBA

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Role Location Annual Salary Range

California $132,500 to $338,300

Colorado $132,500 to $292,200

District of Columbia $141,100 to $311,200

Illinois $122,700 to $292,200

Minnesota $132,500 to $292,200

Maryland $132,500 to $292,200

New York/New Jersey $122,700 to $338,300

Washington $141,100 to $311,200

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