Servicenow Delivery Lead

Servicenow Delivery Lead

A global professional services organization, which includes being a vital services partner to the world's major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity, and analytical powers to solve clients' most complex business problems to help their companies do more. And you possess the communication and people skills to inspire teams to bring their A-game. Ready to put your talents to work in our ServiceNow Practice?

Join Accenture's team as a ServiceNow Delivery Lead in Canada, where you will play a pivotal role in shaping and delivering enterprise platform transformation strategies. You will lead delivery engagements, advise clients on platform strategy and optimization, and drive innovation across ServiceNow implementations. This role is ideal for a seasoned expert with deep ServiceNow proficiency and a passion for delivering measurable business outcomes.

ServiceNow Delivery Leads at Accenture require a strong blend of leadership, project management, and interpersonal skills, including a deep understanding of ServiceNow solutions, a customer-centric approach, and the ability to manage multiple projects and stakeholders concurrently while navigating complex business and program landscapes and remaining focused on delivering exceptional customer value.

As an Accenture ServiceNow Delivery Lead, you will be responsible for overseeing and managing multiple interrelated large project initiatives within a program, inclusive of overseeing the successful end to end delivery of the program. Proficiency across core program management capabilities listed below is required:

• Defining program goals, objectives, and deliverables
• Managing interdependencies within the program
• Creating plans and schedules
• Managing the program financials
• Adherence to timelines and program objectives
• Stakeholder management
• Team management
• Program governance
• Risk assessment and mitigation
• Vendor management
• Quality assurance
• Continuous improvement
• Program reporting
• Client relationship management

In addition to delivery, An Accenture ServiceNow Delivery Lead plays a crucial role in:

• Supporting sales by leveraging their expertise and experience in project delivery.
• Contributing to solution design and scoping efforts by providing input on project requirements and estimations.
• Contributing to the development of project proposals and statements of work.
• Client engagement and relationship management.

Basic Qualifications:

• At least 5 years' experience leading delivery of large, complex ServiceNow implementation projects
• Deep understanding of ServiceNow across a variety of modules
• Experience implementing TSM (Telecommunications Service Management) is a major asset
• Must have led at least 2 implementations of large ServiceNow programs/projects
• Experience leading projects in large, complex environments with hybrid onshore-offshore delivery models
• Previous experience using an Agile delivery approach
• Strong leadership and stakeholder management skills.
• Ability to lead cross-functional teams and drive consensus across diverse groups.
• A bachelor's degree or college diploma in a related field
• English is required for this position as this role will be aligned to multi-national teams where English is the common language across our Global Enterprise.

Preferred Qualifications:

• Prior experience with a large consulting firm is strongly preferred
• Leading projects that include UI design preferred
• Proposal development
• Solution design and scoping

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired in British Columbia as set forth below.

British Columbia $119,700 to $319,300

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.