Servicenow CMDB Implementation Associate Manager

Implementation Specialist

A global professional services organization, which includes being a vital services partner to the world's major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

If you've got a passion for applying your ServiceNow technical skills, take pride in implementing new functionality for clients and are ready to take your career to the next level, let's talk.

You'll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business.

Job Description: We are seeking a highly skilled and motivated Implementation Specialist to join our ServiceNow team. In this role, you will be responsible for the successful delivery of ServiceNow solutions within a client consulting environment. You will lead the implementation and ongoing support of a ServiceNow Configuration Management Database (CMDB) solution, ensuring the accuracy, integrity, and reliability of IT asset and relationship data. The ideal candidate will possess deep technical expertise across multiple ServiceNow modules, such as ITSM, ITOM, CSM, HR, HAM, and SAM. Other responsibilities include applying ServiceNow methodologies and follow platform best practices to design, build, test, and deploy ServiceNow solutions that align with client objectives.

Key Responsibilities:

• Client Collaboration: Help lead client engagements, ensuring that deliverables meet contract and work plan objectives and strengthen client relationships through regular interactions, understanding their business, and communicating expectations to the engagement team.
• Team Leadership: Work independently and/or lead small teams to ensure successful delivery of ServiceNow engagements.
• CMDB Implementation and Support: Lead the implementation and ongoing support of the ServiceNow Configuration Management Database (CMDB), ensuring the accuracy, integrity, and reliability of IT asset and relationship data, while aligning with best practices and client-specific requirements.
• Data Modeling: Create and maintain CI classes, relationships, and attribute definitions within the CMDB.
• Discovery & Automation: Configure and optimize ServiceNow Discovery and Service Mapping. In addition, integrate other discovery tools with the CMDB to automate data collection and synchronization.
• ServiceNow Solutions: Design, implement, and provide ongoing support for ServiceNow solutions across various modules, ensuring alignment with client requirements, platform best practices, and organizational standards.
• Process Improvement: Continuously assess and optimize ServiceNow-related processes and workflows to increase efficiency and streamline operations.
• Documentation & Training: Create documentation for ServiceNow configurations and provide training to technical users.

• Advanced knowledge of the ServiceNow platform, especially the CMDB (Configuration Management Database) and ITOM module.

• Strong understanding of CI (Configuration Item) Class models, relationships, and the Common Service Data Model (CSDM).

• Minimum 4 Years’ experience with designing, developing, testing and implementing ServiceNow solutions.

• Proficient in ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.).

• Familiarity with MID server setup, troubleshooting, and performance tuning.

• Experience integrating ServiceNow with external data sources (e.g., SCCM, JAMF, SolarWinds, AWS, Azure).

• Strong data governance and data quality management practices.

• Proficiency with ITIL v3/v4 framework.

• Strong troubleshooting and root cause analysis skills.

• Ability to work independently along with previous experience leading small teams.

• Familiarity with Agile or DevOps environments and change delivery models.

• Undergraduate degree/diploma in Computer Programming or directly related field.

• ServiceNow Certified System Administrator certification and at least one other Certified Implementation Specialist designation.

• English is required for this position as this role will be aligned to multi-national teams where English is the common language across our Global Enterprise.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired in British Columbia as set forth below.

British Columbia $61,800 to $182,400

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.