Service Delivery Operations Analyst

Service Delivery Operations Analyst

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team oversees the entire process that starts from customer inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

In this role, you are required to analyze and solve lower-complexity problems. Your day to day interaction is with peers within Accenture before updating supervisors. You may have limited exposure with clients and/or Accenture management. You will be given moderate level instructions on daily work tasks and detailed instructions on new assignments. You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders. You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clients. The decisions you make impact your work and may impact the work of others. You will be an individual contributor as a part of a team, with a focused scope of work. Finance Processes Ability to handle disputes Ability to manage multiple stakeholders.