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Service Delivery Operations Team Lead

Lead learning content development and stakeholder management for client projects
Mumbai
Senior
18 hours agoBe an early applicant
Accenture

Accenture

A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.

Service Delivery Operations Team Lead

Project Management which involves:

  • Experience / expertise in executing a Learning Design and Development process
  • Understanding client requirements from a learning standpoint
  • Ability to collaborate with the team, client stakeholders and ensure that a learning solution is provided to the client
  • Responsible for stakeholder management from a timeline, budget and overall quality standpoint
  • Create estimates based on the solution
  • Create schedules, manage staffing and deliver to client requirements
  • Good with risk management, able to identify risks and communicate risks proactively to the client - agree on a resolution with the client
  • Ensure that the required SLAs of Quality, Timelines and Client stakeholder management are met

Talent Development process:

  • Develop learning activities and supporting materials according to the content design plan.

What are we looking for?

  • Program Project Management
  • Agile Project Management
  • Problem-solving skills
  • Ability to perform under pressure
  • Commitment to quality
  • Ability to work well in a team
  • Results orientation
  • Team Management
  • Learning Delivery Instruction
  • Learning Content Analysis

Roles and Responsibilities:

  • In this role you are required to do analysis and solving of moderately complex problems
  • May create new solutions, leveraging and, where needed, adapting existing methods and procedures
  • The person would require understanding of the strategic direction set by senior management as it relates to team goals
  • Primary upward interaction is with direct supervisor
  • May interact with peers and/or management levels at a client and/or within Accenture
  • Guidance would be provided when determining methods and procedures on new assignments
  • Decisions made by you will often impact the team in which they reside
  • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplacesâ„¢. Join Accenture to work at the heart of change.

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Service Delivery Operations Team Lead
Mumbai
Operations
About Accenture
A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.