Service Delivery Operations Team Lead

Service Delivery Operations Team Lead

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team oversees the entire process that starts from customer inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Investigate, resolve and troubleshoot unidentified and unapplied cash item and match debit and credit transactions.

What are we looking for?

• Strong verbal communication skills
• Strong understanding of cash application process
• Ready to work in night shifts
• Strong written communication
• MS Office
• Problem-solving attitude
• Team management
• Analytical skill
• Client and other stakeholder management
• Logical reasoning and thought process
• Process transition experience
• Management of SLA and KPIs
• Process control and compliance
• RTO Mandatory Airline Background
• Good verbal communication skills
• Good written communication
• MS Office knowledge
• Knowledge of cash application tools
• Knowledge of current technologies in OTC domain
• Ability to perform under pressure
• Problem-solving skills
• Team collaboration skills
• Excellent knowledge of SAP
• Excellent knowledge of advanced Excel
• Should be flexible and ready to take challenges
• Strong presentation skills & interpersonal skills
• Ability to work in high pressure
• Email Management & Volume management
• Ability to work well in a team
• Ability for quick learning

Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts