Salesforce Support Lead Engineer

Hybrid Role In Monterrey

We are seeking for a new talent to join the Software Engineering team where you will have the opportunity to collaborate in our client project a company specializing in logistics and transportation services. Responsibilities:

As an Salesforce Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Expected to be an SME, collaborate and manage the team to perform.

• Responsible for team decisions. Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Develop and implement customized Salesforce Service Cloud solutions for client needs.
• Collaborate with cross-functional teams to integrate Salesforce Service Cloud with other systems.
• Provide technical expertise and support for Salesforce Service Cloud implementations.
• Analyze and optimize Salesforce Service Cloud performance to meet business objectives.
• Stay updated on Salesforce Service Cloud best practices and industry trends to drive innovation.

Qualifications:

• Advanced proficiency in Salesforce Service Cloud is required. Advanced proficiency in Salesforce Lightning and Salesforce Apex is recommended.
• L2/L3 Support Incident Lead
• Good experience in Salesforce Service Cloud, Lightning Experience, LWC, APEX, Flows, GITHUB, CAPADO, five 9 CTI
• Also, integration with SOAP and REST APIs and good to have Java Scripts, LWR Framework, Lightning Communities

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.