Sales Operations Specialist - voice

Sales Operations Specialist

Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment. Strong understanding of sales principles and methodologies. Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology. Strong understanding of Order management activities like Order booking, billing, adjustments, allocation, fullfilment. Excellent analytical skills to interpret data and identify trends. Proven experience in customer service and complaint resolution. Technical knowledge of products and systems within the company’s product line. Proficiency in Microsoft Office Suite and CRM systems. Leadership and team management abilities. Excellent communication and interpersonal skills.

Ability to establish strong client relationship. Ability to manage multiple stakeholders. Adaptable and flexible. Agility for quick learning. Negotiation skills. Process-orientation. Collaboration and interpersonal skills.

An Order Management Team Lead is responsible for overseeing the day-to-day operations of a team processing Order management activities, ensuring efficient claim evaluation, accurate data management, and timely resolution of customer requests, all while adhering to company Order management policies and procedures; they lead the team in analyzing warranty data to identify trends, communicate with internal stakeholders, and implement process improvements to minimize warranty costs.

Key Responsibilities:

• Team Management: Lead and motivate a team of specialists, assigning tasks, monitoring performance, and providing coaching and development opportunities.
• Conduct regular team meetings to discuss performance metrics, identify challenges, and share best practices.
• Ensure team adherence to established guidelines and procedures.
• Order management activities: Order booking for the requests received and validated. Billing for recurring orders and invoicing. Booking adjustments and credit/rebill activities. Booking allocation basis the demand and fullfilment of the orders.
• Data Analysis and Reporting: Track and analyze warranty data to identify trends, recurring issues, and potential areas for product improvement. Generate regular reports on warranty claim volume, cost, and resolution times for management review. Collaborate with product development and quality assurance teams to address identified warranty concerns.
• Customer Service: Act as the primary point of contact for customer inquiries, providing clear and timely information.
• Process Improvement: Identify opportunities to streamline order management processing and improve operational efficiency. Develop and implement new procedures to optimize warranty claim handling and minimize costs.

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