Sales Operations Senior Manager

Sales Operations Senior Manager

Candidate should have overall experience 20+ years with 10+ years of experience in operational excellence, process improvement. Preferably in a GBS or a BPO organization. Working with "C" level of the organisation. Proven track record of leading large-scale process improvement and automation initiatives in a global, matrixed environment. Experience in managing risk and controls frameworks and driving operational compliance. Deep expertise in Lean Six Sigma methodologies and operational excellence principles. Strong understanding of automation technologies and tools, with the ability to drive technology-driven process improvements. Excellent leadership and collaboration skills, with the ability to influence cross-functional teams and stakeholders. Analytical mindset with strong problem-solving capabilities and attention to detail. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Assess, design, build and implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.

Domain skills: Sales Operations, Sales Enablement, Partner Operations, Partner Enablement. Good understanding of Go To Market models. Integration of Marketing & Sales operations. Ability to manage multiple stakeholders. Problem-solving skills. Commitment to quality. Negotiation skills. Thought Leadership. Good working knowledge in High Tech industry Domain skills: Pricing & Rebate management, Order Management, Incentives, Rebates, Warranty services, Logistics and returns management.

Roles and responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility. The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives. Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility. Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters. Should have latitude in decision-making and determination of objectives and approaches to critical assignments. Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility. Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture. Please note that this role may require you to work in rotational shifts.

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