Sales Operations Senior Analyst - voice

Sales Operations Senior Analyst

Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices. Required skills and qualifications include strong attention to detail and accuracy in data entry, excellent communication and interpersonal skills to interact with customers and internal teams, proficiency in CRM and ERP systems, understanding of basic supply chain logistics and order fulfillment processes, ability to prioritize tasks and manage multiple orders simultaneously, problem-solving skills to address customer concerns and resolve order issues, proficiency in Microsoft Office applications, particularly Excel, and previous experience in a customer service or sales support role, ideally within an order management function. Knowledge of inventory management and order fulfillment processes is also required.

The role involves assessing, designing, building, and implementing best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, including financial settlement, order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services, and activation of billing. This includes Distributed Order Management for both on-line and physical network management.

We are looking for candidates with any graduation who possess the ability to establish strong client relationships, manage multiple stakeholders, be adaptable and flexible, have collaboration and interpersonal skills, and demonstrate problem-solving skills.

Roles and responsibilities include accurately processing and managing customer orders from the point of sale through fulfillment, ensuring timely delivery by collaborating with sales, logistics, and warehouse teams, maintaining detailed order records, and resolving any customer inquiries regarding order status and potential issues. Key responsibilities involve order processing, order tracking and communication, issue resolution, reporting and analysis, and compliance and documentation.

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