Sales Operations Senior Analyst - voice

Sales Operations Senior Analyst

Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices. Required skills and qualifications include:

• Strong attention to detail and accuracy in data entry
• Excellent communication and interpersonal skills to interact with customers and internal teams
• Proficiency in CRM and ERP systems
• Understanding of basic supply chain logistics and order fulfillment processes
• Ability to prioritize tasks and manage multiple orders simultaneously
• Problem-solving skills to address customer concerns and resolve order issues
• Proficient in Microsoft Office applications, particularly Excel
• Previous experience in a customer service or sales support role, ideally within an order management function
• Knowledge of inventory management and order fulfillment processes

We are looking for someone with:

• Ability to establish strong client relationship
• Ability to manage multiple stakeholders
• Adaptable and flexible
• Collaboration and interpersonal skills
• Problem-solving skills

Roles and responsibilities include:

• Order Processing: Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details. Enter orders into the company’s CRM or ERP system, ensuring proper data entry and adherence to company policies.
• Order Tracking and Communication: Monitor order status throughout the fulfillment process, updating customers on delivery timelines and any changes. Communicate with warehouse and shipping teams to ensure timely order processing and dispatch. Respond to customer inquiries regarding order status, tracking information, and potential delays.
• Issue Resolution: Investigate and resolve order-related issues such as backorders, incorrect items, or shipping errors. Coordinate with relevant departments to address customer concerns and find solutions.
• Reporting and Analysis: Generate reports on order metrics like sales trends, delivery times, and backorder rates. Analyze data to identify areas for improvement and propose process optimization strategies.
• Compliance and Documentation: Ensure all order documentation is accurate and compliant with company policies and regulations. Maintain detailed order records and logs in the CRM system.

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