Sales Operations Senior Analyst - voice

Sales Operations Senior Analyst

Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices. Required skills and qualifications include strong attention to detail and accuracy in data entry, excellent communication and interpersonal skills to interact with customers and internal teams, proficiency in CRM and ERP systems, understanding of basic supply chain logistics and order fulfillment processes, and ability to prioritize tasks and manage multiple orders simultaneously. Problem-solving skills to address customer concerns and resolve order issues are also essential. Proficiency in Microsoft Office applications, particularly Excel, is required. Previous experience in a customer service or sales support role, ideally within an order management function, is preferred. Knowledge of inventory management and order fulfillment processes is necessary. The role involves assessing, designing, building, and implementing best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, including distributed order management for both online and physical network management.

We are looking for someone with any graduation degree who can establish strong client relationships, manage multiple stakeholders, be adaptable and flexible, possess collaboration and interpersonal skills, and have problem-solving skills.

Roles and responsibilities include accurately processing and managing customer orders from the point of sale through fulfillment, ensuring timely delivery by collaborating with sales, logistics, and warehouse teams, while maintaining detailed order records and resolving any customer inquiries regarding order status and potential issues. Key responsibilities include order processing, order tracking and communication, issue resolution, reporting and analysis, and compliance and documentation.

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