Sales Operations Manager

Sales Operations Manager

Location: Bengaluru

Time Type: Full time

Skill Required: Order Management

Designation: Sales Operations Manager

Qualifications: Any Graduation

Years of Experience: 13 to 18 years

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What Would You Do?

- Exceptional leadership, team-building and motivational skills

- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale

- Result oriented leader managing teams of 150+ HC working in remote and hybrid environment.

- Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.

- Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication

- Proven record in complex problem solving and executive escalation management

- Strong analytical and logical skills to interpret metrics and drive actionable insights

- Fostering the teams with the mindset of innovation, out of box approach and use

The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Assess, design, build and implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.

What Are We Looking For?

- Project & Program Management

- Six Sigma and/or delivery excellence industry practices or programs

- Ability to establish strong client relationship

- Ability to manage multiple stakeholders

- Adaptable and flexible

- Collaboration and interpersonal skills

- Problem-solving skills

- Commitment to quality

- Negotiation skills

- Process-orientation

- Thought Leadership

Candidate should have overall experience 15+ years with 8+ years of experience in operational excellence, process improvement. Preferably in a GBS or a BPO organization

Roles and Responsibilities:

• In this role you are required to identify and assess complex problems for area of responsibility
• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
• Requires adherence to strategic direction set by senior management when establishing near-term goals
• Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
• Some latitude in decision-making involved
• You will act independently to determine methods and procedures on new assignments
• Decisions individual at this role makes have a major day to day impact on area of responsibility
• The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts