Quality Engineer (tester)

Quality Engineer (Tester)

Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process.

Must have skills: Cloud Contact Center Implementation

Good to have skills: NA Minimum 3 year(s) of experience is required Educational Qualification: 15 years full time education

Summary: We are looking for a CCaaS Functional Tester with hands-on experience in Cyara Velocity, Cruncher and IVR/Voice testing. The candidate will be responsible for validating customer experience flows across Voice, IVR, Email, SMS, and Chat channels.

Roles & Responsibilities

• Perform functional and regression testing of IVR and contact center workflows.
• Create, update, and execute test cases using Cyara Velocity.
• Validate DTMF, prompts, call routing logic, and basic NLU responses.
• Execute and analyze results for Velocity regression dashboards.
• Work with QA leads to log defects, perform retesting, and maintain test artifacts.
• Assist in test data creation and test documentation for CCaaS implementations.
• Collaborate with developers and BA teams to understand call flows and requirements.

Professional & Technical Skills

• Hands-on Cyara Velocity exposure (must-have).
• Strong understanding of IVR flows, call routing, DTMF, voice prompts.
• Experience testing Voice, Email, SMS, or Chat channels in CCaaS platforms.
• Basic understanding of conversational bot testing (NLU concepts preferred).
• Ability to interpret test reports and analyze failures.
• Good to Have: Experience with Genesys Cloud / Amazon Connect / NICE CXone.
• Knowledge of REST API testing (Postman or similar tools).
• Basic automation scripting exposure.

The candidate should have minimum 3 years of experience in Cloud Contact Center Implementation. A 15 years full time education is required.

About Accenture: Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.