Platform Operations Consultant/ Sr Analyst

Platform Operations Consultant/ Sr Analyst

Ready to join Accenture's team of empowered people? We're looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we'd love to hear from you!

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Who We Are:

Accenture in the Philippines is a pioneer in Accenture's global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture's global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients' challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

What's In It For You:

At Accenture you will work on meaningful and innovative projects, powered by the latest technologies. You'll be immersed in industry best practices such as event-driven architectures and domain-driven designs. Accenture will continually invest in your learning and growth. You'll work with Accenture's certified practitioners, and Accenture will support you in growing your own tech stack and certifications.

Job Summary: The Platform Operations Consultant/ Sr Analyst will provide platform health and availability monitoring services for all in-scope platforms leveraged for logging and monitoring services. This work includes alerting, responding and remediation of operational issues.

• SIEM Platform Health Monitoring
• Proactively Managed Monitoring
• Issues Remediation
• Post-Patch Validation
• Reporting and Metrics

Roles and Responsibilities:

• Monitor the health and availability of the SIEM, UEBA, and other in-scope tools leverages for logging and monitoring and ensure timely resolution of operational issues
• Robust data pipeline monitoring for data quality issues impacting analytics such as missing sources, fields, bad values, data drop-offs, data outages, pipeline lag, data cross contamination, etc
• Development of operational monitoring that detects platform and component level outages and service degradation
• Conducting regular operational monitoring gap analysis and identification of opportunities to improve mean time to detect and resolve issues
• Troubleshooting and timely resolution of general operational issues with SIEM, UEBA, or other components supporting analytics workloads. Reporting issues to vendors supporting components as needed for issues that cannot otherwise be solved due to bugs, lack of access to SaaS backend, etc.
• Reporting actions taken to resolve issues and any preventative measures taken to mitigate future issues risk
• Perform post-patch validations to ensure Logging and Monitoring Services integrity following maintenance activities
• Routine reporting of platform component performance, service availability and performance issues and related items

Experience:

• At least 2-3 years in Cyber Security and SIEM Administration, proficiency with Major SIEM platforms like Splunk or Microsoft Sentinel, strong analytical and problem-solving skills.

Technical Skills:

• SIEM Platform Proficiency – hands-on experience with Splunk is crucial
• Log Analysis and Management – experience in collecting, parsing, normalizing, and analyzing logs from various sources
• Network and Systems – Deep understanding of network protocols and common operating systems and cloud environments
• Security tools– Familiar with EDR, IDS/IPS, Firewalls and Vulnerability management tools

Soft Skills:

• Analytical thinking
• Good Communication
• Collaboration
• Detail-Oriented

Additional Information: This position is based at our Cubao office and will be following a shifting schedule with hybrid work set-up.

What We Believe:

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world's leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.

What's In It For You?

• Competitive Total Rewards (Compensation, Performance Bonus, 13th Month Pay, Day 1 HMO & Life Insurance Coverage)
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Flexible Working Arrangements*
• Healthy and Encouraging Work Environment
• Company-sponsored trainings like upskilling and certification
• Employee Stock Purchase Plan
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Car and housing plan*

*Terms & Conditions apply

Equal Employment Opportunity Statement:

All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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