Payroll Operations Senior Analyst

Payroll Operations Senior Analyst

This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems pertaining to payroll. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members.

Delivery & Client Management: Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are met, demonstrate strong customer service, manage service issues and escalations, create logical plans with realistic estimates, develop and maintain excellent relationships with internal and external clients, and ensure Business Continuity and Disaster Recovery Plans are up to date.

Subject Matter Expertise / Training / Updates / Quality / Documentation: In-depth understanding of Payroll Processes, support in Knowledge Transfer, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls.

OE OPEX & Continuous Improvement: Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed.

Collaboration: Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders.

Team Management & Team Development: Recruit and onboard new team members, ensure the team is adequately staffed, manage and improve people performance, create a performance-driven competitive culture, conduct regular training, engage with the team, perform talent reviews, develop subject matter experts, ensure succession planning, enhance team morale, and be the first point of contact for escalation and resolution.

Extensive experience in Payroll Processes, clear understanding of existing metrics and how they are measured, business process implementation, strong MS Office and Excel skills, client interfacing skills (email & phone), English language proficiency, proficiency with business excellence practices, excellent interpersonal skills, strong customer orientation, resilience and ability to work under pressure, good organizational, prioritization, and multi-tasking skills, analytical and problem-solving skills, high levels of confidentiality, focus on high data accuracy and attention to detail, ability to deal with customer complaints professionally, basic leadership and coaching skills, teamwork and collaboration, self-driven, flexibility to work in shifts, results/target-oriented, multi-cultural awareness.