Payroll Operations Associate

Payroll Operations Associate

The Payroll Associate will process all the Payroll incoming requests received through emails, workflow tool or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

What are we looking for?

• Minimum 1-3 year of experience/knowledge in Payroll/HR for any country i.e. US, UK, Europe, India, etc
• Knowledge of any ERP application would be plus i.e. SAP, PeopleSoft, Workday, etc
• Knowledge of MS Office and Excel skills (Vlookup, Pivot Table, etc) would be a plus
• Should be good in Verbal and Written communication
• Good organizational & prioritisation skills
• Good oral and written communication skills
• Analytical and problem-solving skills
• Multi-cultural awareness
• Passion for customer service
• Team player
• Results & detail-oriented
• Focus on high data accuracy
• Quality driven – in communications and all system transactions
• Good written and verbal skills. Strong English language communication skills
• Professional Qualities
• Ability to identify and effectively use resources
• Excellent customer service skills

Roles and Responsibilities:

• Must have minimum 1-3 year of experience/knowledge in Payroll/HR for any country i.e. US, UK, Europe, India, etc
• Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be added advantage
• Should be good in Verbal and Written communication
• Should be good in Excel skills i.e. should be aware of Vlookup, Pivot table, etc
• Responsible for managing all the Payroll Inputs, Payroll Reports, Payroll Controls, Payroll Inquiries as per the business rules
• Execute the process accurately and timely as a hands-on processor
• Escalate issues and seek advice when faced with complex issues/problems.
• Always demonstrate the highest level of customer service.
• Ensure and maintain the security and confidentiality of client data.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Understand and adhere to Accenture's processes and working methods
• Understand relevant payroll legislation as appropriate and manage cases and inform clients
• Understand & perform the full range of Payroll processes i.e. Different Payroll Inputs, Payroll Controls/Checks, Payroll Reports, Payroll Inquiries, Yearend/Adhoc payroll activities, etc
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participate in Team building activities

Any Graduation