Order To Cash Operations Analyst

Order To Cash Operations Analyst

The SME – Order to Cash is responsible for independently executing assigned O2C processes including Billing, Accounts Receivable, Cash Applications, and Reconciliations. The role requires strong process knowledge, adherence to controls, timely delivery against SLAs, and effective coordination with internal stakeholders. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a company’s financial health and operational efficiency.

Functional & Technical Skills:

• Strong working knowledge of Order to Cash (O2C) processes
• Hands-on experience in: Billing & Invoicing, Accounts Receivable (AR), Cash Applications, Reconciliations
• Experience with SAP ERP systems
• Proficient in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, aging analysis)
• Strong attention to detail and analytical skills
• Ability to work independently with limited supervision
• Effective communication with internal teams and clients
• Time management and SLA-driven mindset
• Willingness to support 24×7 rotational shift operations as required

Roles and Responsibilities:

• Order to Cash Operations:
• Must act as a subject matter expert for the team, should be able to handle team and client queries
• Execute end-to-end O2C transactions in line with documented SOPs and client requirements
• Demonstrate good understanding of interdependencies between Billing, AR, Cash Application, and Reconciliations
• Handle routine issues independently and escalate complex exceptions appropriately
• Billing:
• Create and process accurate customer invoices as per contract terms, SLAs, and pricing structures
• Perform billing validations to ensure correctness of quantities, rates, taxes, and customer details
• Identify, analyze, and resolve billing discrepancies in coordination with upstream teams
• Accounts Receivable (AR):
• Maintain customer accounts and perform AR postings including invoices, adjustments, credit/debit notes
• Monitor aging reports, open items, and account balances
• Support initiatives to improve cash flow and AR hygiene by resolving aged items
• Cash Applications:
• Apply customer payments accurately using remittance advice and bank statements
• Process payments received through lockbox, wire transfer, ACH, and electronic platforms
• Analyze and resolve unapplied, unidentified, short, and overpayments within agreed timelines
• Reconciliations:
• Perform bank, cash, and AR reconciliations with minimal supervision
• Investigate variances and ensure timely clearance of reconciling items
• Support month-end close activities and balance validations

About Accenture:

Accenture is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can—when you thrive, we all thrive.