Order To Cash Operations Analyst
Accenture
Order To Cash Operations Analyst
Location: Gurugram
Time Type: Full time
Qualifications: Any Graduation
Years of Experience: 3 to 5 years
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
What Would You Do?
• Excellent communication skills
• Order management experience
• End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT
• Handling all the exceptions during the entire order fulfilment cycle
• Excellent Supply chain knowledge
• Customer experience skills – Urgencies, Interaction, resolving disputes and queries
• Handing calls from Customer
• Email Management
• Excellent knowledge on SAP – t-codes, reports
What Are We Looking For?
• Excellent communication skills
• Order management experience
• End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT
• Handling all the exceptions during the entire order fulfilment cycle
• Excellent Supply chain knowledge
• Customer experience skills – Urgencies, Interaction, resolving disputes and queries
• Handing calls from Customer
• Email Management
• Excellent knowledge on SAP – t-codes, reports
Roles and Responsibilities
• Excellent communication skills
• Order management experience
• End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT
• Handling all the exceptions during the entire order fulfilment cycle
• Excellent Supply chain knowledge
• Customer experience skills – Urgencies, Interaction, resolving disputes and queries
• Handing calls from Customer
• Email Management
• Excellent knowledge on SAP – t-codes, reports