Order To Cash Operations Associate

Order To Cash Operations Associate

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do?

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a company’s financial health and operational efficiency.

Keywords include: Order to Cash, Cash App, Collection & Dispute, Billing, Deduction.

Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

Why this role is important

As part of the Finance Central Support Team, you will perform critical accounting, payroll, reporting, reconciliation, and financial operations on behalf of Shoppers Drug Mart (SDM) stores. This team ensures accuracy, standardization, improved compliance, and operational efficiency across the SDM store network.

SUMMARY

The Finance Central Support Team provides end-to-end financial processing support to SDM stores across four towers:

• PTP – Procure to Pay
• OTC – Order to Cash
• RTR – Record to Report
• PS – People Services (Payroll & Benefits)

Team members ensure that all financial processes—from vendor payments and cash posting to payroll and period-end reporting—are completed accurately, on time, and in alignment with corporate policies and regulatory requirements.

What are we looking for?

OTC Profile – What You Bring

• Experience in accounting/AP/AR preferred.
• Strong understanding of receivables and disbursements best practices.
• Ability to analyze processes and propose efficiency improvements.
• Strong English verbal and written communication skills.
• Ability to work independently and collaboratively.
• Strong time management and attention to detail.
• SAP experience is an asset.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to perform under pressure, problem solving skills, written and verbal communication, ability to handle disputes, collaboration & interpersonal skills.

Roles and Responsibilities: DUTIES & RESPONSIBILITIES ORDER TO CASH (OTC) Scope: Accounts Receivable, Cash Reconciliation, Store Receivables Support Core Responsibilities

• Input and reconcile customer charges and payments for Local AR and in LITES AR system for Quebec.
• Process and reconcile AR subledger adjustments.
• Review AR aging reports each period, conduct follow-ups on outstanding balances.
• Complete Vendor Claim Reconciliations and submit to Central Office on schedule.
• Set up AR and billing for store-to-store receivables.
• Generate and distribute customer AR statements.
• Maintain customer account profiles, ensuring data accuracy.
• Reconcile daily cash register sales; investigate cash overages or shortages.
• Ensure proper posting of daily deposits (cash and EFT) to the bank.

Expanded OTC Responsibilities (AP/AR Optimization & Cross Functional Collaboration)

• Review and process accounts payable transactions where OTC overlap occurs (e.g., refunds, chargebacks).
• Collaborate with internal stakeholders including Accounting, Operations, and Treasury teams.
• Support internal and external audit requests by preparing documentation and reconciliations.
• Participate in productivity improvement initiatives related to receivables, deposit accuracy, and store cash workflows.
• Assist with processing disbursements including cheques, (where OTC/AR intersects with AP). Record journal entries where required.

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.