Order To Cash Operations Associate

Order To Cash Operations Associate

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Associate

Qualifications: BCom Years of Experience: 1 to 3 years

Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).

Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a company’s financial health and operational efficiency.

What are we looking for?

• Deductions Management
• Customer Service Management
• Credit Management & Assessment
• Collect and recover customer receivables and debt.
• Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.
• Customer Service: Protect client relationships while recovering funds.
• Problem Solving: Handle routine and complex account issues.
• Process Management: Apply knowledge of Order-to-Cash (OTC) cycles, cash application, and dunning processes.
• Communication: Strong verbal and written skills for internal and external interactions. Good Customer dispute knowledge and email writing skills

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems. Your day to day interaction is with peers within Accenture before updating supervisors. In this role you may have limited exposure with clients and/or Accenture management. You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments. The decisions you make impact your own work and may impact the work of others. You will be an individual contributor as a part of a team, with a focused scope of work. Please note that this role may require you to work in rotational shifts.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.