Order To Cash Operations Associate

Order To Cash Operations Associate

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a company’s financial health and operational efficiency.

As part of the Finance Central Support Team, you will perform critical accounting, payroll, reporting, reconciliation, and financial operations on behalf of Shoppers Drug Mart (SDM) stores. This team ensures accuracy, standardization, improved compliance, and operational efficiency across the SDM store network.

The Finance Central Support Team provides end-to-end financial processing support to SDM stores across four towers:

• PTP – Procure to Pay
• OTC – Order to Cash
• RTR – Record to Report
• PS – People Services (Payroll & Benefits)

Team members ensure that all financial processes—from vendor payments and cash posting to payroll and period-end reporting—are completed accurately, on time, and in alignment with corporate policies and regulatory requirements.

What are we looking for? OTC Profile – What You Bring:

• Experience in accounting/AP/AR preferred.
• Strong understanding of receivables and disbursements best practices.
• Ability to analyze processes and propose efficiency improvements.
• Strong English verbal and written communication skills.
• Ability to work independently and collaboratively.
• Strong time management and attention to detail.
• SAP experience is an asset.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to perform under pressure, problem solving skills, written and verbal communication, ability to handle disputes, collaboration & interpersonal skills.

Roles and Responsibilities:

DUTIES & RESPONSIBILITIES ORDER TO CASH (OTC) Scope: Accounts Receivable, Cash Reconciliation, Store Receivables Support Core Responsibilities:

• Input and reconcile customer charges and payments for Local AR and in LITES AR system for Quebec.
• Process and reconcile AR subledger adjustments.
• Review AR aging reports each period, conduct follow-ups on outstanding balances.
• Complete Vendor Claim Reconciliations and submit to Central Office on schedule.
• Set up AR and billing for store-to-store receivables.
• Generate and distribute customer AR statements.
• Maintain customer account profiles, ensuring data accuracy.
• Reconcile daily cash register sales; investigate cash overages or shortages.
• Ensure proper posting of daily deposits (cash and EFT) to the bank.

Expanded OTC Responsibilities (AP/AR Optimization & Cross Functional Collaboration):

• Review and process accounts payable transactions where OTC overlap occurs (e.g., refunds, chargebacks).
• Collaborate with internal stakeholders including Accounting, Operations, and Treasury teams.
• Support internal and external audit requests by preparing documentation and reconciliations.
• Participate in productivity improvement initiatives related to receivables, deposit accuracy, and store cash workflows.
• Assist with processing disbursements including cheques, (where OTC/AR intersects with AP). Record journal entries where required.