Operations Engineer

Operations Engineer

Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills: Citrix Virtual Apps and Desktop Administration. Minimum 7.5 year(s) of experience is required. Educational Qualification: 15 years full time education.

Summary: As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance system performance. You will also engage in proactive monitoring and maintenance of systems to ensure optimal functionality and reliability, while documenting processes and procedures to facilitate knowledge sharing within the team.

Roles & Responsibilities:

• Lead the design, implementation, and administration of Microsoft SCCM/MECM infrastructure.
• Own and manage OSD (Operating System Deployment) using Task Sequences for Windows 10/11, including image creation, driver management, and post-build automation.
• Plan and execute co-management and migration strategies between SCCM and Microsoft Intune.
• Manage Intune for device configuration, compliance policies, application deployment, and Windows Update for Business.
• Drive endpoint vulnerability management, including patching, remediation, compliance reporting, and coordination with security teams.
• Oversee software deployment, updates, and application lifecycle management.
• Monitor endpoint health, performance, and compliance, ensuring SLA adherence.

Professional & Technical Skills:

• Lead troubleshooting of complex endpoint issues and perform root cause analysis.
• Collaborate with Infrastructure, Security, and Application teams on endpoint initiatives.
• Mentor and guide junior engineers, providing technical leadership and best practices.
• Maintain documentation, SOPs, and operational runbooks.

Additional Information: A 15 years full time education is required.

About Accenture: Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.