Operador De Service Desk - Híbrido

Join Accenture - Operations

Rethink the way people work and the performance of companies, leveraging the power of valuable data for decision-making, innovative technology, and advanced machine intelligence. In an era where people are essential for success, join a team that prioritizes human creativity and promotes a workforce where technology elevates people (and not the other way around), freeing them for more creative thinking and stimulating work.

What you will do on a daily basis:

• Perform activities for offline support for the field, according to the defined operational procedure, in the client's legacy systems;
• Handle pending tickets in the queue;
• Provide reactive/active customer/technical support, when applicable;
• Access the client's legacy systems for product or service solution, alteration, correction, and/or configuration;
• Ensure the solution in the service, if applicable;
• Support leadership in achieving SLAs and other indicators defined for the team and individuals;
• Support team leaders in the progress of projects rolled out by management;
• Support in the consolidation of monthly team results.

In addition, the following is required:

• High school diploma completed or higher education in progress;
• Good communication;
• Knowledge of Microsoft Office.

Benefits:

• Medical assistance - 100% subsidized by the company (policyholder and dependents)
• Dental assistance
• Meal voucher or food allowance without discount
• Life insurance
• Private pension
• Gympass
• Option to purchase company shares with a discount
• Pharmacy discount*
• Daycare assistance*
• Partnership with language school*
• Extended maternity and paternity leave
• PPR*
• *According to current policy

Location of the vacancy: São Paulo - SP, Rio de Janeiro - RJ

We seek profiles that are aligned with the company's values, enthusiastic about working in a collaborative and dynamic environment, with excellence in delivery and innovation present in their daily lives.

We value competencies regardless of race, age, gender, sexual orientation, creed, disability, and political conviction. The diversity of our people is what allows us to fulfill the promise of technology and human ingenuity.

We recognize the unique characteristics of individuals, respect differences, and invest in an increasingly inclusive environment.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.