Network & Svcs Operations Representative

Network & Services Operations Representative

Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.

Must have skills: Enterprise Network Operations

Good to have skills: NA Minimum 3 years of experience is required

Educational Qualification: 15 years full time education

As a Network & Services Operations Representative, you will engage in the configuration, integration, and management of telecommunication network elements throughout their life cycle. Your typical day will involve overseeing the associated configurations across Fulfillment and Assurance, ensuring that all systems operate smoothly and efficiently. You will also manage back office system data records, support customer activations, and make necessary configuration adjustments to meet customer needs effectively.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in troubleshooting network issues and implementing corrective actions.
• Collaborate with cross-functional teams to enhance service delivery and operational efficiency.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Enterprise Network Operations.
• Good To Have Skills: Experience with network monitoring tools and protocols.
• Strong understanding of telecommunication network architecture and design.
• Familiarity with configuration management and change control processes.
• Experience in customer support and service activation processes.

Additional Information:

• The candidate should have minimum 3 years of experience in Enterprise Network Operations.
• This position is based at our Kolkata office.
• A 15 years full time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.