Network & Svcs Operations Representative

Network & Services Operations Representative

Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.

Must have skills: Enterprise Network Operations. Good to have skills: Network Infrastructures Minimum 2 year(s) of experience is required. Educational Qualification: 15 years full time education.

As a Network & Services Operations Representative, you will engage in designing specialized solutions that align with the unique needs of the business. Your typical day will involve collaborating with various stakeholders to ensure that service fulfillment meets performance measurements and service level agreements. You will be responsible for tracking and reporting these metrics, while also focusing on delivering business value and optimizing processes in partnership with clients. This role requires a proactive approach to problem-solving and a commitment to enhancing service delivery.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Facilitate communication between service fulfillment teams and clients to ensure alignment on performance expectations.
• Analyze service delivery metrics to identify areas for improvement and implement necessary changes.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Enterprise Network Operations.
• Good To Have Skills: Experience with Network Infrastructures.
• Strong understanding of network protocols and architectures.
• Experience in troubleshooting network issues and implementing solutions.
• Familiarity with performance measurement tools and techniques.

Additional Information:

• The candidate should have minimum 2 years of experience in Enterprise Network Operations.
• This position is based at our Gurugram office.
• A 15 years full time education is required.

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.