Network & Svcs Operations Representative

Network & Services Operations Representative

Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.

Must have skills: Network Infrastructures

Good to have skills: NA Minimum 12 year(s) of experience is required Educational Qualification: 15 years full time education

As a Network & Services Operations Representative, you will engage in the configuration, integration, and management of telecommunication network elements throughout their life cycle. Your typical day will involve overseeing the associated configurations across Fulfillment and Assurance, managing back office system data records, and providing support for customer activations and configuration adjustments. This role requires a proactive approach to ensure seamless operations and effective communication with various teams to address any challenges that may arise.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Facilitate training sessions for junior team members to enhance their skills and knowledge.
• Monitor and evaluate team performance to ensure alignment with organizational goals.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Network Infrastructures.
• Strong understanding of network protocols and architectures.
• Experience with network configuration management tools.
• Ability to troubleshoot and resolve network issues effectively.
• Familiarity with telecommunication systems and technologies.

Additional Information:

• The candidate should have minimum 12 years of experience in Network Infrastructures.
• This position is based at our Kolkata office.
• A 15 years full time education is required.