Learning Operations Senior Analyst

Learning Operations Senior Analyst

Skill Required: Talent Development - Learning Operations

Designation: Learning Operations Senior Analyst

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do?

• Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs
• Scheduling transport for the team members and monitor no shows and cancellations
• Maintain process specific DTP's, SOP's, LWI's and make updates as required
• Monitor CL10's performance and provide timely feedback and plan career progression
• Project management skills (Planning & Organizing)
• Adopt an analytical approach
• Strong organizational skills
• Ability to prioritize conflicting requirements
• Strong analytical ability (to devise and produce coherent management reports and statistics)
• People management skills (Coaching, listening, giving direction)
• Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)
• Basic financial analysis (Cost vs. Revenue)
• Strong written and verbal communication skills
• English language proficiency required
• Multi-cultural awareness
• Passion for customer service
• Challenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities
• Perform all people processes for the team in line with HR policies
• Assist with developing and documenting cross region scheduling processes
• Ensure attrition target for the deal are met and closely monitored
• Provide input to Continuous Improvement
• Communicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead
• Responsible for people management, capacity/productivity utilization of the scheduling team
• Conduct monthly 1:1 with subordinates and document the connect on tool
• Responsible for monitoring and achieving the contractual agreed metrics

What are we looking for?

• Organize scheduling tasks, resources, and priorities
• Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective annual or quarterly schedules and programs to agreed scheduling guidelines
• Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria
• Ensure Cancellation policies are being followed for scheduling
• Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems
• Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations)
• Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices)
• Act as first point of contact for escalation of client and operational issues
• Manage issues to resolution, where these fall within remit / scope
• Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead (L8)
• Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered

Roles and Responsibilities:

• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts

Any Graduation