Learning Operations Associate

Learning Operations Associate

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development process

MS Office skills: Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format

Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.

English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly.

Good organizational, prioritisation and multi-tasking skills.

Strong analytical and problem-solving skills.

Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.

Book and manage training venues, facilities, and necessary equipment.

Manage and update the organization’s LMS, including course setup, user enrollment, and tracking of training completion.

Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.

Troubleshoot and resolve any technical issues related to the LMS if needed.

Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.

Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.

Serve as a point of contact for training-related inquiries from employees, managers, and external partners.

Communicate training schedules, changes, and updates to relevant stakeholders promptly.

Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.

Assist in Process Improvement initiatives.

Any Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.