Learning Operations Analyst

Learning Operations Analyst

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

MS Office skills: Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format

Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique

English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly

Good organizational, prioritisation and multi-tasking skills.

Strong analytical and problem-solving skills.

Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.

Provide leadership and guidance to junior scheduling analysts and administrative staff.

Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found.

Assist in Process Improvement initiatives.

Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead.

Oversee the planning and coordination of large-scale training programs and events.

Collaborate with senior leadership to forecast training needs and allocate resources effectively.

Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.

Book and manage training venues, facilities, and necessary equipment.

Manage and update the organization’s LMS, including course setup, user enrollment, and tracking of training completion.

Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.

Troubleshoot and resolve any technical issues related to the LMS if needed.

Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.

Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.

Serve as a point of contact for training-related inquiries from employees, managers, and external partners.

Communicate training schedules, changes, and updates to relevant stakeholders promptly.

Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Any Graduation

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change.