Junior Application Support Specialist (SAP Bydesign)

Tech Support Role In Budapest

Join our Tech Support team in Budapest and start your career in IT Application Support! In this entry-level role, you'll learn how to manage and resolve application incidents for SAP ByDesign, a leading cloud-based ERP solution used across Europe.

Working within an ITIL-based service environment, you'll collaborate with experienced professionals, supporting business users and gaining hands-on experience with enterprise systems.

This position is ideal for graduates or early-career professionals who want to grow into the IT support or SAP domain. Comprehensive on-the-job training and mentoring will be provided.

What will you do

• Receive, log, and track application incidents and service requests using ticketing tools (ServiceNow or Jira)
• Communicate with business users in English (and German, if applicable) to understand and resolve issues effectively
• Support technical teams in coordinating issue resolution and monitoring service-level targets (SLAs)
• Document incident details and escalate recurring issues following ITIL best practices
• Participate in continuous learning — including structured training on SAP modules and other enterprise systems
• Contribute to an international support team focused on technical excellence and customer satisfaction

What we expect

• Basic IT understanding and strong motivation to build a career in IT support or enterprise applications
• Positive, coachable mindset and willingness to learn new tools, systems, and business processes
• Education or certification in IT, Computer Science, or a related field (recent graduates welcome)
• Working knowledge of ITSM or ticketing tools (e.g., ServiceNow, Jira)
• Hungarian and English fluency (spoken and written) is required; German language skills at B2+ level are a strong plus
• Prior exposure to SAP systems (ByDesign, ABAP, Basis, FI, CRM, SRM, or SCM) is beneficial but not mandatory — all secondary skills will be taught on the job
• Strong communication, organization, and problem-solving skills

What we offer

• A structured on-the-job training program and continuous learning opportunities
• Exposure to global IT service operations and SAP environments
• A supportive, international work culture focused on collaboration and growth
• Long-term engagement within a global tech organization
• Attractive Base salary
• Wide range of benefits included cafeteria, bonuses, Medicover private health insurance package, life insurance, AYCM sport card, family-oriented benefits, company shares on a discount price

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.