ITAM Licensing & Tooling Implementation Specialist (servicenow / Flexera)

Join Our Team At Accenture

DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.

Offer

• Career development according to your profile and interests.
• Work in one of the best companies and feel proud.
• Access to an innovative methodology and tools.
• Direct contact with experts worldwide.
• Use of work schemes and cutting-edge technologies.
• Constant training.
• Work environment based on teamwork and collaboration.
• Participation in International Projects

ITAM Tooling Experts serve as implementation specialists with deep expertise in configuring and deploying tools from the ground up. As tool solution architects, they are responsible for planning, executing, and managing end-to-end tool implementations aligned with customer requirements. Their role includes proposing comprehensive tooling solutions and ensuring successful delivery to meet client needs.

KEY RESPONSIBILITIES:

• Ability to independently configure and install SAM tool with minimal supervision.
• Ensure continuous availability and optimal performance of the SAM tool.
• Upload and manage required data within the SAM toolset.
• Perform routine system maintenance, including backups, patches, and upgrades.
• Manage user access by assigning roles based on business needs and revoking access upon termination.
• Monitor tool health checkpoints to proactively identify and resolve issues.
• Oversee the infrastructure hosting the SAM platform and ensure sufficient hardware resources are maintained.
• Escalate technical issues to the vendor, create support tickets, and coordinate with vendor support teams to ensure resolution.
• Maintain all data feeds and integrations connected to the SAM tool.
• Perform both scheduled and ad-hoc data uploads as required.
• Upgrade the SAM platform and its modules in alignment with customer requirements.

KEY SKILLS:

• Hands-on experience in configuring and implementing both on-premise and cloud instances of SAM tool.
• Strong understanding of SAM tool infrastructure, including modules, data connectors, and platform capabilities.
• In-depth technical knowledge of SAM tool features, limitations, and implementation considerations.
• Skilled in creating guidelines and frameworks to assess and advance tool maturity levels.
• Ability to develop implementation plans tailored to customer requirements.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Oportunidad Laboral Equitativa

Todas las decisiones del empleador deben tomarse sin tomar en cuenta la edad, raza, creencias, color, religión, sexo, nacionalidad de origen, discapacidades, orientación sexual, identidad o expresión de género, información genética, estado civil, estado de ciudadanía u otra base protegida por la federación, estado, o leyes locales. Los candidatos no estarán obligados a revelar registros sellados o cancelados de condena o arresto como parte del proceso de contratación. Accenture se compromete a proporcionar oportunidades de empleo para veteranos a nuestros hombres y mujeres de servicio.