IT Support Analyst (select) - Rrn00015826/5880457

Infrastructure Shared Services Team Member

The Infrastructure Shared Services group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office video conference technology support. This role will be part of our Special Events, Leadership Enablement, and Client Technology team. The focus being supporting the high-profile meetings and events that take place in our Connected Innovation Center in Chicago. The specialization will be supporting AV and meeting collaboration technology.

The Work:

• Providing white glove service and support to all Accenture employees and client guests that are participating in meetings or events in the office
• Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphones
• Testing operation, and troubleshooting video conferencing devices and display walls
• Such devices could include: Microsoft Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc.
• Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices
• Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience
• Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration
• Creating and updating technical documentation
• The role is 100% in office, based in Chicago, IL. There may be some opportunities to travel for off-site event support.

Here's What You Need:

• Minimum 1+ years supporting either IT or AV related industries
• Minimum 1+ years working with ITIL software such as Service Now or Jira
• Familiarity with enterprise collaboration platforms e.g. Microsoft Teams, Google Meets, Zoom, Webex, etc.
• An agile mindset with the ability to quickly adapt to changing priorities
• Hands on Windows 10, Windows 11, and OSX support experience
• Hands on Android and iOS support experience
• Must be capable of working in a fast paced environment both as an individual and as part of a team
• Strong communication skills to interface with non technical stakeholders and senior leadership
• High School Diploma or GED

Bonus Points If:

• You have experience working in either a client facing or senior executive facing role where professionalism is key
• You have any IT or AV related certifications e.g. CompTIA, CTS, Microsoft, or Cisco
• You have a background in photography for the offering of professional grade employee headshots portraits.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Role Location Hourly Salary Range

California $21.97 to $49.57

Colorado $21.97 to $42.84

District of Columbia $23.37 to $45.63

Illinois $20.34 to $42.84

Minnesota $21.97 to $42.84

Maryland $21.97 to $42.84

New York/New Jersey $20.34 to $49.57

Washington $23.37 to $45.63

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.