IT Support Analyst - Rrn00015896/5887041

Infrastructure Shared Services Role

The Infrastructure Shared Services for Accenture group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office technology support. We have been contracted by Avanade to provide that support for their employees. Which includes providing the daily in-person and remote support to Avanade employees in the Midwest region.

The Work:

• Log and resolve service requests using ServiceNow
• Provide technical support to users both in-person and remotely
• Demonstrated expertise in troubleshooting and supporting Windows 11 operating systems
• Experience with inventory management and asset tracking
• Windows image deployment using Microsoft Autopilot
• MacOS & basic Intune familiarity with ability to reimage & deploy
• Clean and sanitize laptops and chargers to maintain hygiene standards
• Prepare laptop shipments by packaging, labeling, and placing them in the designated pickup area
• Provide support for Microsoft Teams meetings in conference and meeting rooms
• This role is 100% in office, based in Chicago, IL.

Here’s What You Need:

• Minimum of 1+ years experience in desktop support or IT help desk roles
• Proficiency in Office 365 and Windows operating systems
• Excellent written, verbal, and interpersonal communication skills, with a strong focus on reliability, punctuality, and customer service
• Capable of working independently and collaboratively, with adaptability to new technologies and processes
• Familiarity with imaging and workstation setup procedures
• Ability to lift and transport IT equipment up to 30 lbs as needed
• High School Diploma or GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York, or Washington as set forth below.

Role Location Hourly Salary Range

California $21.97 to $49.57

Colorado $21.97 to $42.84

District of Columbia $23.37 to $45.63

Illinois $20.34 to $42.84

Minnesota $21.97 to $42.84

Maryland $21.97 to $42.84

New York/New Jersey $20.34 to $49.57

Washington $23.37 to $45.63

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.