IT Service Management Representative

IT Service Management Representative

Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills: Amazon Web Services (AWS). Good to have skills: NA. Minimum 5 year(s) of experience is required. Educational Qualification: 15 years full time education.

As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and effectiveness of IT operations.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate communication between stakeholders to ensure alignment on project goals.
• Monitor and report on service performance metrics to identify areas for improvement.

Professional & Technical Skills:

• Proficiency in Amazon Web Services (AWS).
• Strong understanding of cloud computing concepts and architecture.
• Experience with infrastructure as code tools such as Terraform or CloudFormation.
• Familiarity with monitoring and logging tools to ensure system reliability.
• Ability to troubleshoot and resolve issues in a timely manner.

Additional Information:

• The candidate should have minimum 5 years of experience in Amazon Web Services (AWS).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.